The clinical services associated with appointments booked through Pure Ear Care are carried out exclusively by Norwich Community Ear Care and other approved Clinical Providers (“Clinical Providers”).
Pure Ear Care acts solely as a booking agent and does not provide medical assessments, advice, or treatment.
1. No Medical Liability
Pure Ear Care accepts no responsibility for:
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Clinical decisions
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Clinical advice
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Treatment outcomes
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Any complications, side effects, or injuries arising from treatment
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Accuracy of clinical information provided by Clinical Providers
All responsibility for clinical care lies solely with the Clinical Provider who performs your appointment.
2. Independent Clinical Providers
All Clinical Providers operate independently and are responsible for:
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Their own clinical judgment
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Conducting safe and appropriate examinations
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Maintaining clinical records
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Carrying their own Public Liability (PL) and Professional Indemnity (PI) insurance
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Ensuring compliance with healthcare regulations
3. Not a Substitute for Medical Diagnosis
The ear wax removal service is not a replacement for a full medical or ENT examination.
Clients should consult a GP or specialist if experiencing:
Clients should consult a GP or specialist if experiencing:
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Hearing loss
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Persistent pain
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Discharge or infection
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Tinnitus
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Dizziness or vertigo
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Any other concerning symptoms
Clinical Providers may refuse treatment if it is unsafe to proceed.
4. Accuracy of Information
Any advice given during treatment is provided by the Clinical Provider.
Pure Ear Care does not verify clinical findings and is not liable for their accuracy.
Pure Ear Care does not verify clinical findings and is not liable for their accuracy.
5. Emergencies
Pure Ear Care and its Clinical Providers do not offer emergency medical services.
In an emergency, dial 999 or contact NHS 111.
In an emergency, dial 999 or contact NHS 111.